Terms of service

Privacy Policy

Last updated: October 3, 2026

Giftly operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Giftly is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, financial account information, transaction details, payment method, payment confirmations, and other payment-related information.
  • Account information including your username, password, preferences, and settings.
  • Transaction information including products you view, add to your cart, purchase, return, exchange, cancel, or otherwise interact with, as well as your transaction history.
  • Communications with us including information you provide when contacting customer support or otherwise communicating with us.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your information.
  • Automatically through the Services from your device when you use our products or services or visit our website, including through cookies and similar technologies.
  • From our service providers when we engage them to provide technology, payment, fulfillment, analytics, customer support, or other services on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide our Services, process payments, fulfill orders, remember your preferences, process purchases, returns and exchanges, arrange shipping, provide customer support, enable product reviews, and create a more personalized shopping experience.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing communications by email or text message and showing you advertisements for our products or services on our Services or other websites.
  • Security and Fraud Prevention. We may use your information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent or unlawful activity, protect our Services, and maintain security.
  • Communicating with You. We may use your information to provide customer support, respond to inquiries, provide services, and maintain our relationship with you.
  • Legal Reasons. We may use your information to comply with applicable laws, respond to valid legal requests, investigate disputes or legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • Service Providers. We may share information with Shopify, vendors, and other third parties that perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and Marketing Partners. We may share information with business and marketing partners that help us provide marketing services and advertise our products. Depending on where you live, you may have certain rights to opt out of targeted advertising or certain forms of information sharing.
  • At Your Direction. We may disclose information when you request or authorize us to do so, such as when information is needed to ship your order or when you use social media integrations.
  • Affiliates. We may share information with our affiliates or within our corporate group.
  • Legal and Business Transactions. We may disclose information in connection with a merger, acquisition, bankruptcy, sale of assets, legal obligation, subpoena, court order, or to protect and defend our Services, rights, customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the shopping experience. Information submitted through our Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you live.

Shopify may also use information obtained from your interactions with our store and Shopify to provide certain enhanced features and services. Shopify is responsible for processing personal information for these purposes and for responding to certain requests concerning those activities.

Third Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by Giftly, you should review that website’s privacy policy, security practices, and terms.

Giftly is not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party websites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as those terms are defined under applicable law.

Security and Retention of Your Information

Please understand that no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security. Information sent to us may not be completely secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may apply only in certain circumstances and may be subject to applicable legal limitations:

  • Right to Access / Know. You may have the right to request access to personal information we maintain about you.
  • Right to Delete. You may have the right to request deletion of personal information we maintain about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right to Portability. You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that it be transferred to another party.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of certain forms of information sharing or processing for targeted advertising.
  • Managing Communication Preferences. We may send promotional emails or messages, and you may opt out at any time by using the unsubscribe option provided in those communications. You may still receive non-promotional communications regarding your orders or account.

You may exercise applicable rights by contacting us using the information provided below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to appeal our decision or contact your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country where you live.

If we transfer personal information outside the European Economic Area or United Kingdom, we will rely on recognized legal transfer mechanisms where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or Services.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:

Email: support.giftly@gmail.com