Shipping policy

SHIPPING POLICY

FREE SHIPPING
Every Giftly order ships free within the United States.
No minimum order required.

WHERE WE SHIP
We currently ship to all 50 U.S. states, including P.O. boxes.
We do not ship internationally, to U.S. territories, or to APO/FPO/DPO addresses at this time.

WHERE YOUR ORDER SHIPS FROM
Each Christmas Gift Card Book is printed, bound, and shipped directly from our fulfillment partner's international warehouse.
This keeps our prices low and lets us include free shipping on every order.

PROCESSING TIME
Orders are printed, bound, and shipped within 1 to 3 business days (Monday through Friday, excluding holidays).

DELIVERY TIME
Once shipped, most orders arrive within 7 to 12 business days.
Delivery times are estimates and are not guaranteed.
Customs processing, carrier delays, and the holiday rush can occasionally add a few extra days.
Alaska and Hawaii may take longer.

ORDER BY [DATE] FOR CHRISTMAS DELIVERY
To give your book the best chance of arriving before Christmas, we recommend ordering by [DATE].
Orders placed after this date will still ship, but we can't guarantee arrival by December 25.
The earlier you order, the more time you'll have to fill it with gift cards before the big day.

DUTIES AND IMPORT FEES
All import duties and fees are covered by us.
You will never be asked to pay anything at delivery.

ORDER TRACKING
As soon as your order ships, you'll get an email with your tracking number.
Tracking can take 3 to 5 business days to show movement, and it may update in bursts as your package moves between carriers.
That's normal for international shipments.

ADDRESS CHANGES AND ERRORS
Please double check your shipping address at checkout.
If you need to change it, email us at support.giftly@gmail.com within 12 hours of placing your order.
After that, your order may already be on its way.
We aren't responsible for orders shipped to an incorrect address entered at checkout.
If a package is returned because of an incorrect or incomplete address, we'll reship it once you confirm the correct address.

LOST OR DELAYED PACKAGES
If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of shipping, email us at support.giftly@gmail.com with your order number.
We'll work with the carrier to locate it, and if it's lost in transit, we'll send a replacement free of charge.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED
If tracking shows your package was delivered but you can't find it, check around your property, with neighbors, and your mailroom or front office.
Carriers sometimes mark packages delivered a day early.
If it still hasn't turned up after 48 hours, contact us and we'll help you file a claim with the carrier.

DAMAGED OR INCORRECT ITEMS
If your book arrives damaged, misprinted, or you received the wrong item, email us at support.giftly@gmail.com within 30 days of delivery with your order number and a photo.
We'll send a replacement at no cost.
No return needed.

QUESTIONS
For any shipping questions, email us at support.giftly@gmail.com.
We reply within 1 business day.